Grievance Redressal Mechanism

SuperZop is duty bound to provide fair treatment to our Consumer and Consumer grievances.
What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the SuperZop Platform and consumer is seeking resolution for the same.
In case of any query or complaint the Consumer can approach us and reach out to us through Help Centre tab available on SuperZop app.
Journey:
Click on Help Centre tab
It will open to SuperZop Help Center | 24x7 Customer Care Support
Choose from Type of Issue / Help Topics
Submit
If your query / complaint not resolved needs to be escalated: As per the applicable laws, SuperZop has appointed a Grievance Officer to address your grievances.
Here are the details for Grievance officer:
Name: Sneha M
Designation: Senior Manager
Office No 2070, U Wing, 2nd Floor,
Akshar Business Park,
Plot No 3, Sector 25,
Vashi, Navi Mumbai: 400703, India
Contact no. : 9901044177
Email: grievance@superZop.com
Our Grievance Redressal Mechanism is as follows:
  1. Upon the receipt of a Consumer Grievance on the channels specified above.
    1. The Consumer shall receive an acknowledgment for its grievance within 24 (Twenty-Four) hours through email OR phone call or SMS, and
    2. The Consumer shall receive a system generated Unique ID to track the grievance status
  2. Consumer Care and Grievance Officer shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
  3. A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
    1. When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance